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When and How to Call 9-1-1


If you need response from police, sheriff, fire or ambulance, dial 9-1-1.  When you dial 911 please stay on the line, do not hang up! 


There are a few important things to remember when calling 9-1-1:

·         State the location and type of emergency

·         Stay calm and answer the dispatcher’s questions

·         Know that dispatchers are already sending help while they continue to ask questions

·         Do not hang up until the dispatcher says to do so

·         If the situation changes after you hang up, call back

·         If you accidentally call 9-1-1, do not hang up.  Stay on the line and explain you misdialed.  Otherwise, your call must be checked into, using resources that others may need in an emergency.


Did you know that in Minnesota you can text 9-1-1?  The following are few examples of times to use Text-to-911:

·         Reporting party cannot speak while a crime is in progress

·         Reporting party must remain quiet to stay safe

·         If speaking may cause harm, such as in a home invasion, domestic violence, or human trafficking situation

·         If the reporting party encounters a suicidal or agitated person

·         If peer pressure is strong

·         If the reporting party is deaf, deafblind, hard of hearing, or has a speech impairment


·         If you can safely call, call 9-1-1 and do not text.  Texting simply isn’t as efficient in an emergency.